Shipping & Delivery Policy

Where we ship from

All orders are packed and shipped from Silver Spring, Maryland by LEL Enterprise LLC. We ship to street addresses in the United States, including P.O. boxes, APO/FPO addresses on request, and Puerto Rico, Alaska, and Hawaii.

How estimates are calculated

The shipping estimate on the order form is built from three pieces: your destination zone, the number of units in the order, and whether the order is an in-stock retail piece or a custom bulk run.

• Destination zone — we group states by distance from Maryland. Closer zones usually cost less and arrive faster.
• Quantity — each extra unit adds weight and packing volume, so cost grows with each additional item. Bulk runs of 50+ units ship free.
• Retail vs. bulk — in-stock single orders leave the shop in 1–2 business days. Bulk production runs take about 7 business days before shipping.

Transit days shown are weekdays only (Monday through Friday). Weekends and federal holidays are not counted as business days.

Estimated shipping zones

• Mid-Atlantic (MD, DC, VA, DE, PA, WV, NJ) — 1–2 business days after ship
• East & Midwest (NY, FL, OH, IL, GA, and surrounding states) — 2–4 business days after ship
• Central & Mountain (TX, CO, AZ, MN, and surrounding states) — 3–5 business days after ship
• West Coast (CA, OR, WA, NV) — 4–6 business days after ship
• AK, HI, PR — 6–10 business days after ship

These are estimates, not guarantees. The first date in a range is the earliest we usually see movement; the second date is the typical outer window for delivery.

Production windows

In-stock items are pulled from the shelf, tagged, bagged, and packed within 1–2 business days.

Bulk runs (12+ units) are treated as small production orders. We may need to reprint, restock blanks, or reassign colorways. Those orders typically ship within 7 business days after the order is confirmed and a 50% deposit is received.

What can change an estimate

• Stock availability — a style or size may sell out before we can update the site. If that happens, we will tell you the next available restock date or offer an alternative.
• Payment timing — orders are not queued until payment or a 50% bulk deposit is received. Cash App and Zelle proof can be uploaded on the confirmation page to speed this up.
• Custom or bulk production — colorway changes, large quantities, special tagging, or shipping to multiple addresses can add time. We confirm the final lead time before production starts.
• Carrier delays — weather, high seasonal volume, lost scans, or address issues can push delivery past the estimate. We pass on tracking info so you can follow the package directly.
• Incorrect address — if the shipping address is wrong or incomplete, the package may be returned or delayed. Double-check your address at checkout.
• Holidays — orders placed around federal holidays or holiday weekends may ship the next business day.

Tracking and delivery

We send tracking by email or SMS as soon as the label is created. Tracking may not show movement for 24–48 hours while the carrier scans the package into their network.

If a package is marked delivered by the carrier but you cannot locate it, check with neighbors, building management, and any secure mailroom. After that, contact us and we will open a claim with the carrier.

Questions?

Reach out to LEL Enterprise LLC at 202-251-1064, or email lelent1969@gmail.com.

Mailing address: 9466 Georgia Ave. #1054, Silver Spring, MD 20910